Task 14: Seminar 10
 

Title: Managing E-government Projects: Quality, Certification and Experience

Lecturer: Mr Bernd Friedrich

Affiliation: Consultant for:

  1. Change Management & Business Process Re-engineering
  2. Project Management (PMI & PRINCE2)
  3. IT Service Management (ITIL) & Software Development

Time: 22 April 2005, 9:30 - 12:30

Venue: NOTE THE CHANGE OF VENUE: Rua do Campo, no 78, Edificio Chung Kin, 10th floor

Abstract: This seminar will provide a detailed overview of:

  1. Benefits of standardised software development processes using the Capability Maturity Model (CMM). CMM was developed by the Software Engineering Institute (sei.cmu.edu) of the Carnegie Mellon University (USA). It defines 5 levels of process maturity for software development organisations and what needs to be done to achieve these levels. Certification for achieving CMM maturity levels is available.
  2. IT Service Management using the IT Infrastructure Library (ITIL). ITIL is a documented description of best practices and the de facto standard for IT Service Management (itil.co.uk). Various levels of certification are available for ITIL.
  3. The Software Development Life Cycle of the ProTax tax administration software development used in the Nepalese Inland Revenue Department (ird.gov.np). Mr Bernd Friedrich has managed the Nepalese Revenue Administration Support (RAS) Project (taxtasy.net) from 1998 until 2004. The project is regarded as very successful and has led to a significant increase in revenues collected by the Nepalese government. In course of the project, tax administration software for income tax, value added tax, and excise taxes was developed and implemented in 23 sites which are connected.

Materials: CMM and ITSM

Target audience:

Prerequisites: Keen interest in process improvements within and across the government agencies of Macao and service improvements benefiting the citizen of Macao.

Bio: Mr Bernd Friedrich, born in 1960 in Germany, holds a University Diploma in Business Administration (1989) from Freie Universitaet Berlin in Germany. He also holds certificates in PRINCE2 project management and IT Service Management. He is a member of the Project Management Institute (pmi.org). Mr Friedrich is a practitioner rather than a researcher. Throughout his professional career, he has worked for private, educational, and public sector organisations; most of them key players in their field. He has mostly been involved in ICT projects or projects with strong ICT components that were of high priority and importance to his or his empoyers clients. His previous employers include the Freie Universitaet Berlin, Microsoft, German Technical Cooperation (GTZ), and Telecommunications Service of Eritrea.